The game keeps freezing and I lose my lives

Vikki_Meigh

Really frustrated with my computer keep freezing and I lose my lives and sometimes my special candies.  I would like my account credited with some free lives and special candies Please

StuckInATree

Have you already gone through the general PC troubleshooting to see if there's any difference in performance? https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Former_User

Hi Vikki,

I've just sent you a message which you can find by clicking on the mail icon in the top right of the main King Care page if on PC, or tapping the left hand menu if on Mobile/Tablet.

Thanks!