Unable to connect

Roxie1

Why is my candy crush soda starting all the way from 1? On my lphone I was at least in 300 something. 

Roxie1

Unable to connect 

Johnny_Ryall

Hello,

Thank you for your post.

I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny

Roxie1

No. I am still unable to connect. 

Johnny_Ryall

Please follow the steps here to help you to reconnect:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios