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candy crush soda crash.

Allan_Thompson
Allan_Thompson Posts: 1

Level 1

twice I have had lvl 1266 crash when I join a candy ball and a gum ball.  Spectacular clearance looks like it will clear and then freeze with the space ship on scree.  I want to pass this level with my bonuses back.

Answers

  • Cezdiamond
    Cezdiamond Posts: 6,498

    Hi Allan- Thanks for posting on King Care. I am really sorry that the game froze whilst you were trying to pass a level. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios   

    I would like to also take a look at your account to make things right again :-) 

    I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.

    As soon as you get back to me we can get this sorted :-)

    Have a lovely week!

  • Polly_Ann_
    Polly_Ann_ Posts: 7

    Level 2

    I too have had the same issue, and have found more than one comment about this same issue in other comments. Color Changer + Chocolate Ball shows spectacular explosions than a freeze. I backgrounded the app, then tapped the app icon to open again, the level showed as complete, on the screen with the score. Tapped the [X] to close and the app crashed. Relaunch shows the level as incomplete again. 

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