i had to reload the game and it went back to level 1

salandrab

I had to reload candy crush saga, when I did it went to level 1,  I have deleted and reloaded again but same thing.  by the way your help pages are totally f  ed, if you get my drift.  I have had to type this out 6 times now.  I certainly hope that I get help

Johnny_Ryall

Hello,

Thank you for your post.

I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return.

To reconnect with Facebook please make sure first that you are logged in to the right account within the Facebook app/browser. Then on the home screen for Candy Crush. Tap to connect.

To reconnect to Kingdom. Go to the game settings (bottom left) and tap the orange Kingdom icon. Here you can input your credentials.

I hope this information helps.

Kind regards,

Johnny