Why cant i collect gifts in candy crush soda?

Shonacakes

I'm on level 691 but have uncollected gifts going back to level 662. Can you please help?

MarkHawk

Hi Shonacakes,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Kenpogirlns

I am having this same issue. I am on level 529 with uncollected gifts on 524 and it keeps starting me on that level when I start the game.