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Can't access store

Bobbie_P

I can't access the store for Candy Crush Soda. Tried uninstalling and reinstalling app. Tried logging on to Facebook, but that didn't work either. I keep getting the message "store unavailable. Try again."

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Johnny_Ryall

Please follow the steps here to see if they help to resolve the issue. As mentioned, please also try to connect using mobile data, this will help determine if your wi-fi is the issue.

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

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Bobbie_P

None of these work. I have an iPhone 7 plus, latest update, uninstalled and reinstalled, connect to FB and use wi-fi. I'm on a level I can't complete, so my only alternative is to stop playing after getting to level 570.

Bobbie_P

These solutions did not work as well.

Johnny_Ryall

Please follow the steps here to see if they help to resolve the issue. As mentioned, please also try to connect using mobile data, this will help determine if your wi-fi is the issue.

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Bobbie_P

I'm always on wi fi at home. I have an iPhone 7 plus.

Johnny_Ryall

Hello Bobbie,

Could you please let me know what device you are using?

Please also try to connect using mobile data or wi-fi and vice versa.

Kind regards,

Johnny