I am progressing but my avatar is not moving

Conners22

I am progressing through the levels but my avatar isn't and my stripes candies are counting as 1 rather than 10 for the competition. I have deleted and reinstalled but hasn't helped..

Johnny_Ryall

Hello Conners,

Please run through the steps here and let me know if they help with the issue:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Kind regards,

Johnny

Conners22

Hello Conners,

Please run through the steps here and let me know if they help with the issue:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Kind regards,

Johnny

Hi - this has not worked and I see that lots of people are experiencing similar issues. I too have not been receiving bonuses and my picture is still left at level 416 when I am on 420. What is being done to fix these problems?