How i can recover my password ?

Berni_Bernard

Hello,

I lost my password, i tried to reset it by sending the reset link and did not received nothing. The solution that i found on the forum was to try with different browsers. I tried with chrome, Firefox, internet explorer and safari.

Can someone help to send me the link that i can reset my password ?

JillyJill

Hi Berni, 

Thank you for contacting King Care! 

Do you play through the facebook app or king.com. I see you use a mobile device, is that correct? Let me know and I'll try my best to help you.

Thanks, Jilly 

Berni_Bernard

I'm using the app in my mobile phone downloaded from apple app store. No i'm not playing through Facebook or king.com.

JillyJill

Can you give me your email address? 

Berni_Bernard

My address is bernard_coulibaly@me.com

Berni_Bernard

Can you give me your email address? 

bernard_coulibaly@me.com

JillyJill

Hi Berni,

Sorry for the delay. I have requested a reset for your password for king.com. You should be getting a password reset link at the email adress provided above, if you don't, make sure to check in your spam. Then you can login at king.com with your email and password. That should help you get back on track.

Let me know if it works out for you! 

Jilly

Berni_Bernard

Hi Jilly,

Do you know how long it will be take ? because i did not received yet any mail in the inbox and spam folder.

JillyJill

Berni,

It's usually immediate, I've sent a 2nd request. If you remember your password at all you should try it out on King.Com. Since you're using mobile, you may have to request desktop site in your browser settings to see the login button in the upper right corner. You obviously have an account otherwise it would have stated "that email is not recognized" but instead it stated instructions to reset your password have been sent to bernard_coulibaly@me.com.

JillyJill

Berni,

It's usually immediate, I've sent a 2nd request. If you remember your password at all you should try it out on King.Com. Since you're using mobile, you may have to request desktop site in your browser settings to see the login button in the upper right corner. You obviously have an account otherwise it would have stated "that email is not recognized" but instead it stated instructions to reset your password have been sent to your email address. 

Berni_Bernard

Jilly,

Still nothing received, the last 24 hours i sent the request about 10 times from king.com using different browsers with computer. No mail coming from king.com to reset my password.