Gift boxes not opening

Kim_Bjorklund

I too am and having issues with the gift boxes not opening, not getting the 10x multiplier and when opening the app it doesn't have me on my current level.  It appears others are having this issue but I've seen no answer that will help me fix this. I'd like this fixed as it's super annoying!

Johnny_Ryall

Hello Kim,

These issues are currently being discussed on the site, please check the following threads:

For the the Treasure Chests:

https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level

For the Avatar being on the incorrect level:

https://care.king.com/en/question/view.action?forumThreadPermalink=defaulting-back-to-levels-passed

If you wish to be kept up to date then add a reply to these threads.

Kind regards,

Johnny