Candy Crush Soda Saga freezing

Barb_Weston

Every time I use a special candy the game locks up and I have to close it and come back only for it to do it again. I lose lives every time it happens. It's the only game from King that does it. Please help

StuckInATree

Have you already gone through these troubleshooting steps, Barb? https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out