Why am I not receiving my prizes?

Question

Trying to reply to Mr. Mark Hawk but did not see an option for a reply within his message ... I have passed levels 506, 510, 516, 524 and 534 in Candy Crush Soda Saga and have not received any of the prizes earned for completing those levels. I put considerable money into this game so someone please help. I was asked for my game ID: 1570120811.  My email is tralusaez@gmail.com. I play the game on my mobile. Thank you

Tralusaez · Answer

Thank you. Posted my issue on the trail

JillyJill · Answer

If you haven't received anything yet, please post your list of lost prizes in this thread: https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level

They will be updating in the shaded green answer once they find a fix. The more people that post, the more they'll look into it.

Thank you for your patience,

Jilly

JillyJill · Answer

Hi Tralusaez,

This website can be tricky and you'll be able to see the reply but it won't give you the option if you're not logged in. Also once logged in scroll to the bottom of his answer and a reply option should pop up sometimes it takes a minute to load.

Hope this helps,

Jilly