level 517 reward not given after I've passed & further levels have to be manually found

Sam_Quinn

passed level 517 didn't receive reward after I've unlocked it & now on level 530 but have to get there manually. As if pass of level 517 isn't recognise? Asked this question yesterday but haven't had any help as yet? 

Johnny_Ryall

Hello Sam,

I have just updated the main thread. This issue is still ongoing, please refer here for updates:

https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level

Kind regards,

Johnny

Johnny_Ryall

Hello Sam,

Your previous post was answered here:

https://care.king.com/en/candy-crush-soda-saga/soda-crush-level-525-gap

Kind regards,

Johnny

Sam_Quinn

I still have the same issue how can I get an update ?

Johnny_Ryall

Hello Sam,

I have just updated the main thread. This issue is still ongoing, please refer here for updates:

https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level

Kind regards,

Johnny