WP app crashes upon entering Bubblegum Hill

Ariane_Pinglier

It's been that way for at least 2 weeks, every time I try to access the first level the loading screen is displayed for at least 30 seconds then the game crashes to Start menu. Doesn't keep it from deducting a life. 

There are repeated crashes when accessing new normal levels as well, but turning off the Internet connection usually gets around that. Obviously that's not a solution for BBH. Is there any actual fix, besides waiting for yet another update?

Ariane_Pinglier

Hi Ariane,

Thank you for posting this here on King Care.

I´m sorry this is happening to you in Candy Crush Soda Saga on your Windows Phone. 

I recommend you to follow the steps as indicated here https://care.king.com/en/candy-crush-saga/loading-crashing-issues-windows-devices.

Please let me know how you´re getting on.

Kindest regards and have a great day,

Tony - King Care Team

Hello,The fixes suggested in the post you linked (I followed every step short of re-installing the game) seem to have solved the crashes upon entering new levels. I don't yet know what it does for Bubblegum Hill -- that will have to wait until the next challenge. Anyway, thanks for your reply and I'll keep you posted!