Candy crush won't open on iPhone 6

Jennijen

Candy crush won't load on iPhone6. Device and app software are up to date and I've restarted my device so there is more to this issue than following the tips in the app crashing faq. I get the orange king screen, then it changes to a blue king screen then it just goes back to my home page. This issue started for me on May 14. Technical support needs to a this issue 

Wunderbaum

Hi Jennijen!

I suggest you start by checking for updates to the game on iTunes.

If the problem is still there then you should consider a re-install of the game:

1) Make sure you have the game connected to Facebook or Kingdom (this will save your progress, highscores and gold bars. Your boosters and messages will get lost when re-installing so please take that into consideration)

2) Un-install the app

3) Reboot your phone or tablet

4) Now it's time to download the app and install it again. Find the app on iTunes and click on 'install'

5) After the game has been installed you should now be able to start it normally.

6) Don't forget to connect the game to Facebook (blue button) or Kingdom (orange button) in order to retrieve your game progress, highscores and gold bars.

Cheers