Put me back to level 1

Adele_Hunter

I play this game on my Kindle and have reached levels in the 400's. I went to play the day before yesterday and I was back to Level 1 much to my annoyance. I've no idea why this has happened but I'd like to get back to original level. I've spent money on this game in the past and I don't expect it to disappear and start me from scratch again. Anyone have any ideas? It's never done it before. 

Tony_Mc

Hi Adele Hunter,

Thank you for posting this here on King Care.

I´m sorry you lost your progress in Candy Crush Soda Saga on your Kindle. Please worry not, as I will help you restore your progress.

I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team

georgielawrie

This has just happened to me! I'm around level 2500 and have spent money too. Can you fix it?

firebombmarkus

Hi @georgielawrie and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back. 

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

Elsa

Hi @georgelawrie, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.