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Since you changed formats there are no candies in the squares, level 918, have to make blind moves.

David_Caron

there are no candies showing in the squares, level 918, can't see the right moves to make. I have tried lower levels, same thing no candies in the squares. this happened after the format change.

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Johnny_Ryall

Hello,

Could you please post a screenshot of this so that I can see what you are looking at.

Thanks,

Johnny

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Joy_Holt

Hello David,
It might be that you need to update/clean or change your browser.
The most important thing is to check whether your browser is HTML5 compatible. You can check this here: https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine. If not, then you will need to switch to another browser to ensure a smooth playing experience.
I would also recommend clearing your browser cache if your current browser is compatible as old temporary files can affect game functionality: http://www.refreshyourcache.com
Let me know if these steps resolve the issue.
Kind regards,
Johnny

So I am am having this exact issue at level 190 shows the gum tiles, but no candies. This is the only one of your games I am having an issue with. The HTML5 test comes back with a 518. I have cleared my cache several times. That was the first thing I did. I am using Google Chrome. No other games have this problem. I'm currently playing Bubble Witch 3, and the Jelly Saga no issues.

David_Caron

Hello,
Could you please post a screenshot of this so that I can see what you are looking at.
Thanks,
Johnny

I tried to send a screen shot and it closed the problem, the problem still exists.

David_Caron

Scored 474 and I cleared the cache and cookies, no change, thanks

This problem is not solved, tried to send a screen shot like you asked, didn't happen

Johnny_Ryall

Hello,

Could you please post a screenshot of this so that I can see what you are looking at.

Thanks,

Johnny

David_Caron

Scored 474 and I cleared the cache and cookies, no change, thanks

Johnny_Ryall

Hello David,

It might be that you need to update/clean or change your browser.

The most important thing is to check whether your browser is HTML5 compatible. You can check this here: https://html5test.com. If your browser achieves a score of 450 points or more, then you should be fine. If not, then you will need to switch to another browser to ensure a smooth playing experience.

I would also recommend clearing your browser cache if your current browser is compatible as old temporary files can affect game functionality: http://www.refreshyourcache.com

Let me know if these steps resolve the issue.

Kind regards,

Johnny