Back to level 1

Momo-4

When I opened today Candy Crush Soda Saga on Facebook I realized I was sent back to level 1 and lost all my progress... How do I recover my level?

Cezdiamond

Hi Momo- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey!

I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this sorted :-)

Have a lovely week! 

Cezdiamond

Hi Momo- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey!

I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this sorted :-)

Have a lovely week! 

Pam_Serr

I am at Level 1 again and I should be at Level 910 on Candy Crush Soda Saga - please help.

Cezdiamond

I am at Level 1 again and I should be at Level 910 on Candy Crush Soda Saga - please help.

Hi Pam- I will send you a private message too. Thanks!

Maureen_Keegan

The same has happened to me!!!! I was approximately on level 698 and made a Facebook, so I could log in and transfer my game across to my new phone. All of a sudden I'm back to level 1 on both devices! Please help!!!

Cezdiamond

The same has happened to me!!!! I was approximately on level 698 and made a Facebook, so I could log in and transfer my game across to my new phone. All of a sudden I'm back to level 1 on both devices! Please help!!!

Hi Maureen- I will send you a private message. Thanks!

Leslie_Cheng

It's still going back to level 1 each time I reload. Is there no permanent solution?

Haley_Burkholder

I have the same problem! It’s worked before. But I can’t get it back. 

Haley_Burkholder

I have the same problem! It’s worked before. But I can’t get it back. 

Michael_Senato

back to level 1