Reset to level 1 yesterday from level 1000+

KL-2

Hello, yesterday on the 13th of July my account progress on Candy Crush Soda Saga was reset. I was on level 1000+ and now I am back to 0 on Facebook. I have been playing this game for years now and I thoroughly enjoy it but I don't want to keep going from scratch. Facebook has given me this reference # to track my Candy Crush Soda Saga account: 1025265483. Please help me with this issue since I have never experienced such a problem with my beloved game! Thanks.

Kristina_Cakes

I have the same issue! Thanks King for any help on recovering my process!

Hondamatic

I'm in the same boat. Reset to the start with the stars achieved on the first few games showing. Can't forward; can't play.