Game put me back at level 1

Dawn_K_Horger

I was on level 501 and now when I click on the game icon on Facebook it puts me back at level 1.  I'm trying to play this on a laptop that is connected to Facebook.  Please help!

Cezdiamond

Hi Dawn- Thanks for posting on King Care. Sorry for the delay in getting back to you.

o Are you still experiencing this problem? 

o Do you play on a mobile device too? 

o When did the problem start?

Let me know if you still need a hand.

Thanks! 

Dawn_K_Horger

It's been working again. Hopefully it will keep working.

Cezdiamond

Thanks a lot for letting us know :-) 

Dawn_K_Horger

It's happening again.  It has me back at square one and now I should be on 503 or 504.  Why does this keep happening? I'm logged in and trying to play via Facebook on my computer.

Dawn_K_Horger

Thanks a lot for letting us know :-) 

It's happening again. It has me back at square one and now I should be on 503 or 504. Why does this keep happening? I'm logged in and trying to play via Facebook on my computer.

Cezdiamond

It's happening again.  It has me back at square one and now I should be on 503 or 504.  Why does this keep happening? I'm logged in and trying to play via Facebook on my computer.

Please could you clear your cache and see if this works. Thanks