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I cleared my cache and i got my levels back but i have to keep doing this everytime i want to play

The new format for this game on facebook keeps resetting me back to level one! I'm at 1034! I tried clearing my safari cache and it works, but every time I go to play it resets me to level one again! i don't want to do this every time i want to play. I hope they fix this ASAp or they are going to lose me as a customer, and i have bought in game purchases!

Best Answer

  • CherSorensonCherSorenson Posts: 17
    Accepted Answer

    safari latest on a mac.

    Figured out the problem. Once i cleared all the cache ,i then had to move from level one to where i was last, so all my game play is correct. The menu that allowed you to scroll through the different levels has changed to a button per level. Might be a good idea to be detailed on the changes  to HTML version.

    Accepted Answer

Answers

  • Hey! Would you like to give us your opinion?

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi there- Thanks a lot for letting us know. Is anyone else here experiencing this problem every time they open their game? 

    Please share and let us know! 

    Thanks :-) 


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • still having the same issue. Stopped playing as i'm tired of clearing cache everytime, and it doesn't always work

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    @Cher which browser (s) are you playing on? Sorry about this. 

    Thanks for letting us know.  


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • CherSorensonCherSorenson Posts: 17
    Accepted Answer

    safari latest on a mac.

    Figured out the problem. Once i cleared all the cache ,i then had to move from level one to where i was last, so all my game play is correct. The menu that allowed you to scroll through the different levels has changed to a button per level. Might be a good idea to be detailed on the changes  to HTML version.

    Accepted Answer
  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Thanks for letting us know :-) 


    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

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