Not loading on Facebook

CandyJJ

Candy crush soda isn't loading on Facebook. It says Preparing, downloading, running and it looks differently than normal. then it just never loads.

Cezdiamond

Hi CandyJJ- Thanks for posting on King Care.  I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Please see our Blog for more information too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 

Let me know how you get on :-)

Have a sweet week!