Candy Crush Soda Saga reset to level 1 How do i restore my progress play through facebook on my Mac

Sue_Birrell

My Candy Crush Soda Saga has reset to level 1. I was on 511 How do I restore my progress please. I play on Facebook on my MacBook.

Wunderbaum

Hi Sue!

Looks like Candy Crush and Candy Crush Soda was recently updated to a new format.

There's a main thread about the update: https://care.king.com/en/candy-crush-saga/candy-crush-saga-facebook-update 

Try clearing your browser cache and the game should work correctly again.

Cheers

Sue_Birrell

I have tried everything as suggested I ran the test to see whether I scored over 450 to play Candy Crush Soda Saga and I only reached 406 on my MacBook I have cleared out updated and restarted there is nothing I haven't tried.  kind regards Sue