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Can't claim gift boxes

Teta_Mys-tTeta_Mys-t Posts: 2
in Support

I've passes many levels and have failed to claim my gift boxes. I'm now at level 600 and it's the same thing. Very frustrating! Please help. I have also failed to connect to Facebook using my phone while playing.

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Answers

  • WunderbaumWunderbaum Posts: 4,398 Level 4

    Hi Teta!

    The connection to Facebook is essential in order to collect the gift boxes.

    Please try the steps in this thread: 

    https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

    Cheers 

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  • Teta_Mys-tTeta_Mys-t Posts: 2

    I'm now connected to Facebook but still cannot access any gift boxes. ☹

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