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I've passes many levels and have failed to claim my gift boxes. I'm now at level 600 and it's the same thing. Very frustrating! Please help. I have also failed to connect to Facebook using my phone while playing.
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I'm now connected to Facebook but still cannot access any gift boxes. ☹
Hi Teta!
The connection to Facebook is essential in order to collect the gift boxes.
Please try the steps in this thread:
https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android
Cheers
