why am i going back twice to level one in the past week.

DLennertz

I went to level one last wednesday the 12th of July sent you a request to fix it was fixed and again today July 18th I am back to level one.  I should be on level I think 522.  Please fix this problem for me in Candy Crush Soda.  Why is it happening?

Cezdiamond

Hi there- Thanks for posting on King Care. Please could you see this thread for more information :-) 

https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress 

Let me know if you still need a hand. 

Thanks!