I am put back to level one on Facebook. Works just fine on my phone

cathy1115

The app on Facebook has sent me back to level 1.  I am on level 739.  I have attempted to contact you, and the reply is that you got my email.  it's been over a week.  Very disappointed!

cathy1115

Does anybody know what is going on with Candy Crush Soda, sending you back to level 1.  I'm on 739

Cezdiamond

Hi Cathy- Thanks for posting on King Care. Please could you see this thread for more information :-) 

https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress 

Let me know if you still need a hand. 

Thanks! 

cathy1115

That did not help

Cezdiamond

Hi @Cathy sorry that these steps did not help, I will send you a private message so that I can check your account :-) 

Thanks! 

catk2017

Hi @Cathy sorry that these steps did not help, I will send you a private message so that I can check your account :-) 

Thanks! 

I have the same issue. When I load the game in the browser, it defaults to level 1 and I have to scroll all the way to my current level. None of the above steps corrects this issue.

cathy1115

Hi @Cathy sorry that these steps did not help, I will send you a private message so that I can check your account :-) 

Thanks! 

I am still sent back to level 1 and have to scroll back to my level. Does anyone know how to correct this?