I am not able 2 collect free games from friends. Not on any of my games actually!!!!

Sebastian-3

When I click on envelope, it does nothing!!!  Reloaded my flash adobe already

Cezdiamond

Hi Sebastian- Thanks for posting on King Care. I am sorry for the delay in getting back to you.

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5

Let me know how you get on :-) 

Have a sweet week!