Doesn't recognize FB login and Progress Lost

Ryan_Redfern

I lost my progress when I connected to FacebookYesterday I was playing candy crush soda and I was going to start on level 1200+. Then I got the question if I wanted to connect to Facebook and I answered yes. Then, suddenly, I was back on level 1, and now I don't know what to do. Im not sure why the game connects to my husband's FB account. I can't change the game so that it connects to my FB account. I even had issues with setting up this King Care account. I signed up using my FB account, but when I clicked on the link in my email it wouldn't let me sign in. So I set up another King account using his FB account.  please help so that I can continue to play. 

Please help me, I really don't want to start all over again!

Cezdiamond

Hi Ryan- Thanks for posting on King Care. Welcome to the community. Please could you try these steps?

-Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data

-Turn off the device and wait about 30 seconds to clear the cache

-Turn on the device again 

-Open Safari and log in to the correct Facebook account through the browser

-Open the game and reconnect it to your Facebook

Let me know how you get on, thanks! :-)

Have a lovely week!