Candy Crush Soda Saga keeps crashing on my iPad. What is wrong?

Eileen_Keiter

The game keeps crashing on my iPad and I don't know what to do to fix it??  Also, when I try to play the game on my computer anymore, it won't open at the same level as I was at on my iPad.  It used to, but now I keep refreshing and refreshing and it won't come up.  What is the problem with this game????  I'm so sick of this all the time!!!!!

Cezdiamond

Hi Eileen- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing.

Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

On your computer please could you try our steps here- https://care.king.com/en/blog/article/is-your-browser-ready-for-html5 

Let me know how you get on :-)