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Facebook Candy Crush is back to level 1. help!

Leslie_Cheng

Facebook Candy Crush is back to level 1. help! I already cleared my browser's cache and it's still the same.

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Tony_Mc

Hi Leslie Cheng,

Thank you for posting this here on King Care.

I am sorry this happened to you in Candy Crush Soda Saga on your Facebook.

Can you please try again and let me know how you're getting on?

Kindest regards and have a great day,

Tony - King Care Team

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QueenB

I think I misunderstood your request @Michelleflowers1997

If you wish to reset your game back to level 1, please contact our Player Support team herehttps://soporto.king.com/contact

Keep inn mind that we are not able to remove you from Facebook so please check Facebook support if you want to leave Facebook.

Hope this helps

Michelleflowers1997

Remove me from Facebook

Michelleflowers1997

Still hasn't deleted my progress

QueenB

Welcome to our Community @Michelleflowers1997🤗

I'm sure your game has been backed up so have you by any chance tried the steps from the following link ?

Anne_Martin

if it is on soda, just use the stuff in the right allowing you to go to any level you want, It has happened to me many times, and it works just fine.

Michelleflowers1997

Delete my progress back on level 1

Tony_Mc

It's back to zero after I just cleared the cache on Safari.

Can you please try again Leslie?

Leslie_Cheng

It's back to zero after I just cleared the cache on Safari.

Tony_Mc

Hi Leslie Cheng,

Thank you for posting this here on King Care.

I am sorry this happened to you in Candy Crush Soda Saga on your Facebook.

Can you please try again and let me know how you're getting on?

Kindest regards and have a great day,

Tony - King Care Team