Game crashing on my iPad.

Eileen_Keiter

I recently asked the question of why my Candy Crush Soda Saga keeps crashing on my iPad.  I was sent an email to which I followed all the steps.  Have cleaned up my iPad, checked to see if my iPad is one that will still take the game, etc. etc.  There was an update this morning for the game - did that - still crashes!!!!!  I have a friend that has the same problem.  Why don't you just fix the game, instead of giving us these stupid answers?????  Other people have the same problems, so it can't be just our iPad.  It is with the game itself.  I hate the game anymore, can't move to other levels.  I play one level for at least a month before I can get to the next level!!!  I'm tired of this and tired of trying to get help.  

Cezdiamond

Hi Eileen- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. I understand that you have tried some steps please be sure to try all of our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Please also see our list of recommended devices to be sure that yours is fully compatible https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

If the problem persists, please let me know the following:

o Which device model of iPad do you have?

o When did the problem start?

o How much free memory do you have?

o Which version of Candy Crush Soda Saga do you have installed?

Let me know how you get on :-)