Missing sound effects when playing Candy Crush Soda using Samsung S8

vincentltw

I am a Hong Kong player using Samsung S8 (android 7.0) for the Soda game.

I found that there is a problem of missing sound effects.

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When I was playing the game, it is working fine for the background music.

However, the sound effects often suddenly lost for 1 - 2 seconds.

The problem get worse when I make a big combo for the candy

(any mixtures of Striped/Wrapped/Coloring candies, Fish or Color bombs).

.

When the words JUICY, TASTY, DELICIOUS, DIVINE are shown in the screen,

often I cannot hear the related sound effect for those words.

Usually the sound effect suddenly lost for 1 to 2 seconds, then it will resume.

But no matter what levels I was playing, this problem happen again and again.

.

It seems that when there is too much sound effects, the game cannot play all of them accurately.

For my mobile, I have reset it for factory setting for several times, I have also clear cache,

reinstall the game, but the problem still exists.

I try to play using speakers of the mobile or earphone, but the problem still exists. 

.

I tried to play this game with several different samsung S8/S8+ mobile, the problem still exists.

But when I tried to play this game using mobile of other brands(such as LG, IPhone), there is no problem.

I suspect the game Candy Crush Soda have some sound effect bug using samsung mobile/tab.

Would the developers of this game, please check my problem accordingly.

Lady_Choo

Good evening, 

Thank you for posting on King care. I apologise for the delay in responding. For some reason they are not all showing up for me when they should

Are you still needing help with your game?