Cannot get on game

Valerie_Davies

I am able to get to the point off the three fish loading the game then it crashes, it's been like this for months but now it fails every time, have tried reinstalling ,also logins in out of Facebook. Help

JillyJill

Hi Valerie,

Thank you for contacting King Care!  I'm sorry to hear you're having trouble connecting but try some of these tips in the following threads for a possible resolution: 

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

 https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

If these tips do not help you,  let me know and I'll try and get a King Care moderator to assist you with your account. 

Hope this helps! 

Jilly