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ICON STUCK NEXT TO THE WRONG LEVEL
Answers
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Hello Vittorio,
Thank you for contacting King Care! Have you tried clearing your cache on the app? If not, go to your settings, find your applications, click on the app, clear cache only, don't clear data. Restart your device and log back into the game. See if that helps. If not, I will try and get a King Care moderator to assist you with your account.
Hope this helps!
Jilly
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Unfortunately I am playing from an Iphone and in settings there is no such thing as “clear cache”.Hello Vittorio,
Thank you for contacting King Care! Have you tried clearing your cache on the app? If not, go to your settings, find your applications, click on the app, clear cache only, don't clear data. Restart your device and log back into the game. See if that helps. If not, I will try and get a King Care moderator to assist you with your account.
Hope this helps!
Jilly
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Can you contact an admin?Hello Vittorio,
Thank you for contacting King Care! Have you tried clearing your cache on the app? If not, go to your settings, find your applications, click on the app, clear cache only, don't clear data. Restart your device and log back into the game. See if that helps. If not, I will try and get a King Care moderator to assist you with your account.
Hope this helps!
Jilly
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Yes, I have contacted a King Care moderator to assist you.Hello Vittorio,
Thank you for contacting King Care! Have you tried clearing your cache on the app? If not, go to your settings, find your applications, click on the app, clear cache only, don't clear data. Restart your device and log back into the game. See if that helps. If not, I will try and get a King Care moderator to assist you with your account.
Hope this helps!
Jilly
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Hello! thank you for helping!!My icon is stuck but I can scroll up to my current level. However, every time I launch the app I have to scroll 2 "worlds" ahead to get to my current level. In addition to that, the gift boxes don't open after I pass the level where they are placed.Can you please help me solving this? otherwise I won't be able to keep on playing if I have to scroll many worlds to get to the right level.Thank you very much!!Looking forward to hearing from you! xHi @Vittorio is the icon stuck or are you able to scroll up to the correct level?
@JillyJill thanks for passing this on