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It says that i have to unlock the board to get a prize which i did however i never got the prize what am i doing wrong
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Hi Chrissy,
Thank you for contacting King Care! This was an issue for a long time that apparently was resolved. Read this post, https://care.king.com/en/candy-crush-soda-saga/cant-collect-gift-boxes-when-pass-a-level#entry_132308 follow the recommendations and also post in that thread what you posted here, so they know there are still issues with gift boxes.
Hope this helps!
Jilly
