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Lost Progress after restarting my computer

AdwobaAdwoba Posts: 2
in Support

Hello

I was playing Candy Crush Soda Saga via my Microsoft Office Store download. I wasnt logged in via FB/email. I have been happily playing for over 3 months as a guest (forgot nickname). I restarted my computer today and I have now been put back to level 1. I had made some purchases over the course of the 3 months (and have receipts) and was round level 483-490. Kindly help please

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Answers

  • Tony_McTony_Mc Posts: 4,138 Level 3

    Hi Adwoba,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards and have a great day,

    Tony - King Care Team

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  • Hey! Would you like to give us your opinion?

  • AdwobaAdwoba Posts: 2

    Hi Adwoba,

    Thank you for posting this here on King Care.

    I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards and have a great day,

    Tony - King Care Team

    Hi, I have replied to the inbox message
    Flag · Helpful Woah! Sweet Love Haha
  • Higbee01Higbee01 Posts: 1 Newbie
    The samething happed to me
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