Anyone out there?

Lyn11

Previously, on 2 occasions, asked the same question for help with levels on Candy Crush Soda Saga. How long am I expected to wait for a response from your technical team?

Lady_Choo

Good evening, 

I am sorry you have had to wait such a long time for a reply, are you still needing help?

Lyn11

I do still need help. I'm now having to scroll through 6 pages of levels to get to the level I'm on. Any help would be appreciated

Lady_Choo

I don't have any good news for you I am afraid. 

Are the rewards you're not getting, the gift boxes? Along with the scrolling problem, that is on the list of issues.

Unfortunately as its not stopping people playing its on the lower end of the priority list

I will ask the King team if they can find out if its likely to be soon but what makes it worse is its not affecting all players so its trickier to find the cause. 

Sorry its not better news

Lyn11

Thank you for your reply. It is extremely frustrating and yes I’m not receiving any gift boxes at all. I will be grateful if you can ask the team and again thanks

Lady_Choo

No worries, I know exactly how you feel as they seem to spend more time fiddling about changing levels than fixing things. Something that frustrates us too.

I have left Cez a message to see if she can chase it up for me. If she doesn't get around to it tommorrow, I will keep prompting whoever is around to ask them. But as each studio works independently and King care is another department from them, the King mods have to wait for replies too

Lyn11

Thank you

Lady_Choo

Ok, so confirmation, there is a ticket open and they are working on the issue, but we don't have a timescale yet. Sorry

Lyn11

Well many thanks for your help. Hopefully it won't be too long