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Game crashed and reverted progress back to level 1
![halljkelley](https://us.v-cdn.net/6030983/uploads/defaultavatar/nDJRQPXW0YSIF.jpg)
I was playing some soda saga yesterday and the game crashed. No big deal, this happens sometimes, however, when I reopened the game all my progress was gone and was set back to level one. I was not connected by Facebook. I thought I had been logged in with an email address, but when I entered my information if recognized me but still had me at level 1. I had been at level 800 or so. How do I get my progress back? I downloaded soda saga the day it became available. This is years of game play gone in an instant.
Answers
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Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen.
As soon as you get back to me we can get this sorted :-)
Have a lovely week!
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Hi @andreatanner1, you responded to a very old question and it wasn't noticed until now. Do you still need help with this? Please let me know because I can offer you further direction. How are you enjoying the community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here: https://community.king.com/en/candy-crush-soda-saga/discussion/258887/newbies-this-message-is-for-you#latest