My level has reset to one after being on 800+

Bronwyn_Kelly

Posted on here but haven't got a reply yet all my level progress has disappeared I tried logging in with email address but can't remember the exact one I used I really don't want to have to start over again please help:( my username is bronwyntk 

Lady_Choo

Good evening and thank you for posting on King care. 

I am so sorry you have not yet had a response. 

Are you still needing help?