Lost my progress

Jlpeters92

Lost my progress was at level 985 and now back at level 1

Lady_Choo

Good evening, 

Thank you for posting on King care. 

I am so sorry that you have not yet had a reply. 

Are you still having issues with the game?

Jlpeters92

Yes! Still have not been reset to the level I was at 

Lady_Choo

Thanks for getting back to me. I am sure one way or the other we will get you back on track

Firstly, were you previously connected by the Kingdom or Facebook?

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

https://care.king.com/en/blog/article/remember-to-connect-to-facebook

If neither of those, don't worry, but I would advise in future you do one of them as it makes it easier to keep track. I would need to pass you over to one of the King care moderators though as they can access your account

Jlpeters92

I wasn’t and I hit login to Facebook and lost all my progress. I’m logged on now to my Facebook tho! 

Lady_Choo

No problem, I will hand you over to one of the team who can look into your account  

Jlpeters92

Thank you very much!

Cezdiamond

Thanks @Chicken Slayer

@Jlpeters92- Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Have a lovely week!