How do I restore my progress?

Dre-2

I was on level 368 on candy crush soda saga and suddenly my progress was lost and now I'm on level 1. I just connected a Facebook account in order to as this question, I didn't have an account connected at the time when I was on level 368.

Lady_Choo

Good evening and thank you for posting on King care. 

I am so sorry you have not yet had a response. 

Are you still needing help?