on my PC I'm on level 1548 but on my cell it returns to level 750 why? can not connect and download

MecA

on my PC I'm on level 1548 but on my cell it returns to level 750 why? can not connect and download the episode

QueenB

There is a workaround for this and that is to clear the cache on your Google Play Store. Give these steps a try:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache. Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Reboot mobile and you should now be able to install the game.

If this does not help, as a last resort, try re-installing the game, it usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/ Kingdom at this stage will be lost.

However, all the progress that is currently saved on Facebook/Kingdom can easily be retrieved, once you have reconnected the device successfully). Regrettably, you will lose any saved boosters and messages. I would recommend using these up before re-installing, if possible.

Hope this does the trick

/QueenB