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Drop 1200 levels

Eric_WilliamsEric_Williams Posts: 1
in Support

my account went  back down to level 730 and it wont let me go back online to get my other levels

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Answers

  • Gail_JettGail_Jett Posts: 1

    Same problem, but only dropped back three levels.  What is the fix?

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  • Hey! Would you like to give us your opinion?

  • Fatima_HuylerFatima_Huyler Posts: 1

    I had the same problem. I went into my phone and cleared all my cached data and it fixed it! 

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  • Lady_ChooLady_Choo Posts: 13,965 Farm Moderator

    Hi Eric thank you for using King care.

    Can you try the troubleshooting here please and let us know how you get on. 

    Thanks :)



    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
    New contests! 🍓  Win boosters in the Farm Heroes area 🍓 Win beans 🐤

    Farm heroes addict collecting cropsies since 2013. 

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  • Lady_ChooLady_Choo Posts: 13,965 Farm Moderator
    edited March 2018

    Hi @Gail, 

    It sounds like you possibly were not connected at the time of playing or there could just be a little bump somewhere.

    As I don't know which device you use, I am going to give you the troubleshooting for them all :)

    Android

    iOS

    Facebook



    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
    New contests! 🍓  Win boosters in the Farm Heroes area 🍓 Win beans 🐤

    Farm heroes addict collecting cropsies since 2013. 

    Flag · Helpful Woah! Sweet Love Haha
  • Lady_ChooLady_Choo Posts: 13,965 Farm Moderator

    Also you might find this link to QueenB's post helpful too :)



    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
    New contests! 🍓  Win boosters in the Farm Heroes area 🍓 Win beans 🐤

    Farm heroes addict collecting cropsies since 2013. 

    Flag · Helpful Woah! Sweet Love Haha
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