Drop 1200 levels

Eric_Williams

my account went  back down to level 730 and it wont let me go back online to get my other levels

Gail_Jett

Same problem, but only dropped back three levels.  What is the fix?

Fatima_Huyler

I had the same problem. I went into my phone and cleared all my cached data and it fixed it! 

Lady_Choo

Hi Eric thank you for using King care.

Can you try the troubleshooting here please and let us know how you get on. 

Thanks

Lady_Choo

Hi @Gail, 

It sounds like you possibly were not connected at the time of playing or there could just be a little bump somewhere.

As I don't know which device you use, I am going to give you the troubleshooting for them all

Android

iOS

Facebook

Lady_Choo

Also you might find this link to QueenB's post helpful too