Why am I not receiving rewards?

Elena_Paez

I'm passing levels with rewards but I didnt receive any. From level 312 rewards and boxes were never opened.

Now I cant continue playing because it takes me to those levels.

Pls help

Lady_Choo

Hi Elena, thank you for posturing on King care.

In order to see if there is an issue, we need to rule things out. Can you try the troubleshooting suggestions here for me to see if they help?

Elena_Paez

Hi! Thanks for your reply, but unfortunately it didnt help. I tried all your suggestion, the last thing I did was to reinstall andI lost my progress :`( eventhough I had an account and it was supposed my progress was saved. I had to start from the beginning. I'm so dissapointed.

Elena

Elena_Paez

Hi Elena, thank you for posturing on King care.

In order to see if there is an issue, we need to rule things out. Can you try the troubleshooting suggestions here for me to see if they help?

Hi! Thanks for your reply, but unfortunately it didnt help. I tried all your suggestion, the last thing I did was to reinstall andI lost my progress :`( eventhough I had an account and it was supposed my progress was saved. I had to start from the beginning. I'm so dissapointed.Elena

Lady_Choo

Don't worry Elena, I am sure we can get your progress back.

First, how were you connected? Via the Kingdom or to a Facebook account?

I have a great link here which explains how to reconnect!

Elena_Paez

I could reinstall my progress, but the problem is still there. All the challenges with the rewards I didnt receive in the levels I already passed are there, and now I cant continue because it asks me to go back to pass those levels with the challenges.

Pls help

Lady_Choo

Hi Elena, 

could you add a screenshot? This will help me get a clearer picture of your issue. 

You take a screenshot on android by pressing and holding down the power and volume down button at exactly the same time, until the screen flashes and the image is taken

Elena_Paez

how can I send the print screen?

Lady_Choo

Save it to your device, then come to the King care site from the same device, and do you see the little icons just above where you would answer me? One is a link, one a photo and one a video..click on the photo and it will ask you to upload the picture you need

Elena_Paez

I'm so sorry but cant find the way to send it

Elena_Paez

Pls help, I cant add the print screen

Lady_Choo

I think the best thing to do is pass this on to a King moderator who can check your account

In the meantime what happens if you play those levels again?

Elena_Paez

I think the best thing to do is pass this on to a King moderator who can check your account

In the meantime what happens if you play those levels again?

Nothing happens, It just sends me to the next level but no rewards. Right now I cant go further.

Cezdiamond

@Chicken Slayer thanks for passing on :-) 

@Elena I will send you a private message so that we can check your account. 

Thanks! 

Elena_Paez

I think the best thing to do is pass this on to a King moderator who can check your account

In the meantime what happens if you play those levels again?

Hi! I never received any more news from you, can you help?

Elena_Paez

Hi there, are you gonna help me? Let me know. I feel I'm wasting my time here.