On level 1287 and 1291 the reward box won’t open it says I have to unlock level which I hav

Eric_Lafountain

I have beaten these level but am not receiving reward boxes.

Lady_Choo

Hi Eric, I am sorry you are having problems. It is a known issue, please see this link

https://care.king.com/en/candy-crush-soda-saga/passing-gift-boxes-and-not-getting-rewards