Candy Crush Soda Saga - Was at a level over 1100 now kicked back to level 705

Anna_Taylor-2

It's the second time this had happened in the last few months, last time I reinstall and lost all my treats. This time I was on about level 1131 now back at level 705 and can't proceed. Cleared cache/data etc. Not want to reinstall again as I'll lose my treats. What's the fix?

Lady_Choo

Hi Anna, 

I pilfered this from another Moderators post so hopefully it will work

On your device

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache. Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Reboot mobile and you should now be able to install the game.

If it does work, but you do lose anything, let me know. I cannot promise, but they might be able to do something.