Candy Crush Soda Saga

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Candy Crush Soda Saga

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I passed for gift boxes and still haven't received my gifts

I have been playing for almost two weeks. Every time I pass my gift box, I don't get my gifts. When will I get them? Help me here. i have been writing to you over and over.

Accepted answers

Thanks Cat, I checked back just in case or it wouldn't have shown you again. Could you do me a huge favour and write in the box where it says answer this question, rather than the comment under mine...as stupidly that's where the notifications die. I suspect that's why so many miss comments as moderators comment there too but nobody gets notified lol. I don't want to miss any more posts

I wonder if the care team are all away? Are you sure if was definitely a King team thing? The only reason I ask that is a long time ago they used to have the ability to live chat on here. But it was only office hours and I know that this office isn't based in England when it says Europe, but more actual Europe. There are some floaters that float in here and also the Paradise bay forum but we have a small team we work with and report to so I wouldn't have a clue how to get on to them.

I have definitely added you to the list. If you haven't heard anything back by Wednesday night, post in the big box again so I get notified, and I will give her a nudge. I don't know what else she does for King that isn't King care, but she is going to need a loooooootttttt of coffee on Tuesday lol. She is pretty good though

And yes computer bots! I used to get them a lot when I emailed paradise bay support. I used to get quite ratty too. And one day I called the bot stupid and it turned out not to be. Oops! At the end of the day though, I understand your frustration. Regardless of whether they are freebies or not, they were promised. I hate to say though that if it is an issue, they will probably have to manually add as the Fix list (design studio not King care) is rated depending on importance and it might not be as soon as we like, based on other games.

Have a good day

All comments

Hi Cat,
Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels?
There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on that level, which is blocking you from getting the rewards.
The way to solve this is to scroll back until you found your avatar picture and then defeat that level again. This should unstuck your avatar and place it on the level you are currently playing. You will not get the rewards that you're owed but just get back to me after you do that, let's see if it solves it and then I will compensate you for the issues.
Let me know if this works for you! I'll be waiting for your reply.
Cheers,
Xarly

My avatar has disappeared this morning. I still don't have my game fixed. Now I get nothing from the gold pin and the rainbow road.

Thanks Cat, I checked back just in case or it wouldn't have shown you again. Could you do me a huge favour and write in the box where it says answer this question, rather than the comment under mine...as stupidly that's where the notifications die. I suspect that's why so many miss comments as moderators comment there too but nobody gets notified lol. I don't want to miss any more posts
I wonder if the care team are all away? Are you sure if was definitely a King team thing? The only reason I ask that is a long time ago they used to have the ability to live chat on here. But it was only office hours and I know that this office isn't based in England when it says Europe, but more actual Europe. There are some floaters that float in here and also the Paradise bay forum but we have a small team we work with and report to so I wouldn't have a clue how to get on to them.
I have definitely added you to the list. If you haven't heard anything back by Wednesday night, post in the big box again so I get notified, and I will give her a nudge. I don't know what else she does for King that isn't King care, but she is going to need a loooooootttttt of coffee on Tuesday lol. She is pretty good though
And yes computer bots! I used to get them a lot when I emailed paradise bay support. I used to get quite ratty too. And one day I called the bot stupid and it turned out not to be. Oops! At the end of the day though, I understand your frustration. Regardless of whether they are freebies or not, they were promised. I hate to say though that if it is an issue, they will probably have to manually add as the Fix list (design studio not King care) is rated depending on importance and it might not be as soon as we like, based on other games.
Have a good day

Chicken Slayer, my avatar has disappeared this morning. I still don't have my game fixed. Now I get nothing from the gold pin and the rainbow road.

Hi Cat,
Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels?
There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on that level, which is blocking you from getting the rewards.
The way to solve this is to scroll back until you found your avatar picture and then defeat that level again. This should unstuck your avatar and place it on the level you are currently playing. You will not get the rewards that you're owed but just get back to me after you do that, let's see if it solves it and then I will compensate you for the issues.
Let me know if this works for you! I'll be waiting for your reply.
Cheers,
Xarly

QueenB said she would look at my site. I took the snapshot. But I haven't heard anything back. I'm not getting anything. When I get the rainbow road, I get NO color bombs still. Nothing for the gold pin. I wish someone would fix this.

Hey Cat,Sorry for not reaching out earlier, like Chicken Slayer mentions, we do not see notifications on the comments within posts. I have read what you say and it is a strange interaction. As long as your avatar does not appear, the rewards will not come in. Your avatar needs to be somewhere. If not, another option we can do is reset your level and put you where you were with the right rewards. However, if you can't find your avatar's level and move from there, you will still not be getting the rewards.
I'll be waiting on your reply, hopefully you did find the avatar and managed to defeat that level. If not, just come back and we can sort this out the way I mentioned.
Cheers,
Xarly

Xarly and ChickenSlayer. Thank you for all your kindness throughout these months. My Avatar has always moved with me. I checked back like your asked I I see it no where. I got all my stars too. I defeated every level. I noticed at 720 I was 11 lollipops behind. Which means it acted up in the 500. So I went back but no avatar. Got all my starts too. I went back all the way to the beginning. All my stars are there and no Avatar. If you want to reset me game go ahead.I was told by Queen B she did something. But I have got no response from her. Thank you.

Hey Cat,Sorry for not reaching out earlier, like Chicken Slayer mentions, we do not see notifications on the comments within posts. I have read what you say and it is a strange interaction. As long as your avatar does not appear, the rewards will not come in. Your avatar needs to be somewhere. If not, another option we can do is reset your level and put you where you were with the right rewards. However, if you can't find your avatar's level and move from there, you will still not be getting the rewards.

I'll be waiting on your reply, hopefully you did find the avatar and managed to defeat that level. If not, just come back and we can sort this out the way I mentioned.

Cheers,

Xarly

Hi Cat,
Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels?
There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on that level, which is blocking you from getting the rewards.
The way to solve this is to scroll back until you found your avatar picture and then defeat that level again. This should unstuck your avatar and place it on the level you are currently playing. You will not get the rewards that you're owed but just get back to me after you do that, let's see if it solves it and then I will compensate you for the issues.
Let me know if this works for you! I'll be waiting for your reply.
Cheers,
Xarly

I just sent back to 600, and 700 levels I didn't see my Avatar anywhere. I went back to 500, 400 nothing. It must be something else wrong. :-(

Hi Cat,
Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels?
There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on that level, which is blocking you from getting the rewards.
The way to solve this is to scroll back until you found your avatar picture and then defeat that level again. This should unstuck your avatar and place it on the level you are currently playing. You will not get the rewards that you're owed but just get back to me after you do that, let's see if it solves it and then I will compensate you for the issues.
Let me know if this works for you! I'll be waiting for your reply.
Cheers,
Xarly

I think I understand what you are saying. I'm at 852. Up to 45 lollipops and time the game owes me. That isn't fair if I don't get it back. I will scroll back on my home computer and see where my avatar is. That probably would be back in the 600 level. I'll keep you informed. Thank you for your reply

Hi Cat,

Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels?

There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on that level, which is blocking you from getting the rewards.

The way to solve this is to scroll back until you found your avatar picture and then defeat that level again. This should unstuck your avatar and place it on the level you are currently playing. You will not get the rewards that you're owed but just get back to me after you do that, let's see if it solves it and then I will compensate you for the issues.

Let me know if this works for you! I'll be waiting for your reply.

Cheers,

Xarly

Thanks Cat, I checked back just in case or it wouldn't have shown you again. Could you do me a huge favour and write in the box where it says answer this question, rather than the comment under mine...as stupidly that's where the notifications die. I suspect that's why so many miss comments as moderators comment there too but nobody gets notified lol. I don't want to miss any more posts
I wonder if the care team are all away? Are you sure if was definitely a King team thing? The only reason I ask that is a long time ago they used to have the ability to live chat on here. But it was only office hours and I know that this office isn't based in England when it says Europe, but more actual Europe. There are some floaters that float in here and also the Paradise bay forum but we have a small team we work with and report to so I wouldn't have a clue how to get on to them.
I have definitely added you to the list. If you haven't heard anything back by Wednesday night, post in the big box again so I get notified, and I will give her a nudge. I don't know what else she does for King that isn't King care, but she is going to need a loooooootttttt of coffee on Tuesday lol. She is pretty good though
And yes computer bots! I used to get them a lot when I emailed paradise bay support. I used to get quite ratty too. And one day I called the bot stupid and it turned out not to be. Oops! At the end of the day though, I understand your frustration. Regardless of whether they are freebies or not, they were promised. I hate to say though that if it is an issue, they will probably have to manually add as the Fix list (design studio not King care) is rated depending on importance and it might not be as soon as we like, based on other games.
Have a good day

This is getting out of hand. How can a person enjoy a game much less recommend it. At 807 and don't get my gift boxes? 33 lollipops and no color bombs for 3 months? This is out of hand. So yes I have been all over the board letting people know, because they said THEY had to do the same thing or put it on Twitter and you tube to get a response Do they shut off getting gifts after a level on the game so you have to BUY boosters???? That is what it seems like from other players.

Hi Cat!

What a lovely name and a lovely animal (I got one myself, a 12 year old cuddly beast!). First let me thank you for your patience (and let me also thank Chicken Slayer for her support!).

I'll be paying attention now to what you said a week ago to make sure that we can follow-up on whether or not the issue is solved. If not, like Chicken Slayer mentioned, a screenshot would be of great help.

Cheers and nice to meet you Cat!

Xarly

Hi cat update on this! It IS a known issue so they are aware and investigating which is good but no time scale for a fix which isn’t..... but at least we know they know
And The moderator has told me that she has added some gold to your account to help make up for this

Chicken slayer two months now. And nothing has changed. I'm at 789, The game owes me 28 lollipops and time from getting in the Rainbow Road. This is getting out of hand!!!!! Many had theirs fixed. What is going on here? I had to do the chocolate . DO YOU KNOW WHAT THAT IS LIKE WITHOUT LOLLIPOPS??????? I'm really getting upset here because I find this action very annoying. And now I know why people are complaining online!!! PLEASE SOMEONE DO SOMETHING!!!! If you can give me gold bars, you can give me my Lollipops and time!!! thank you!

Its been escalated again as a reminder to them that people are still having issues

Chicken Slayer, I'm getting only the fish with the gift boxes. At 787, 27 lollipops and still no color bombs. So that is 27 color bombs also. I hope mine is next getting fixed. :-(

That might be a good idea. Sometimes it can be something so simple. I know our team are waiting for a situation update, but it doesn't always work quickly.

Some have got there fixed. still waiting for mine. :-(

That might be a good idea. Sometimes it can be something so simple. I know our team are waiting for a situation update, but it doesn't always work quickly.

I'm at 783 Up to 26 lollipops due me. It stopped freezing Chicken Slayer. I'm going to talk to some players online and find out if they got fixed. And got all there time back like the others did.

I'm at 783 Up to 26 lollipops due me. It stopped freezing Chicken Slayer. I'm going to talk to some players online and find out if they got fixed. And got all there time back like the others did.

I'm at 781. Still not getting my rewards. I was suppose to get the color ball for 30 minutes. Up to 25 lollipops now.

I'm up to 777. 24 lollipops. No time except the fishes.

Its been escalated again as a reminder to them that people are still having issues

Thank you. It's bad now. :-(

Yes. It's updated. But I still not getting anything from the gift boxes. Only if I get quests or the gumball machine.

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Accepted answers

Thanks Cat, I checked back just in case or it wouldn't have shown you again. Could you do me a huge favour and write in the box where it says answer this question, rather than the comment under mine...as stupidly that's where the notifications die. I suspect that's why so many miss comments as moderators comment there too but nobody gets notified lol. I don't want to miss any more posts

I wonder if the care team are all away? Are you sure if was definitely a King team thing? The only reason I ask that is a long time ago they used to have the ability to live chat on here. But it was only office hours and I know that this office isn't based in England when it says Europe, but more actual Europe. There are some floaters that float in here and also the Paradise bay forum but we have a small team we work with and report to so I wouldn't have a clue how to get on to them.

I have definitely added you to the list. If you haven't heard anything back by Wednesday night, post in the big box again so I get notified, and I will give her a nudge. I don't know what else she does for King that isn't King care, but she is going to need a loooooootttttt of coffee on Tuesday lol. She is pretty good though

And yes computer bots! I used to get them a lot when I emailed paradise bay support. I used to get quite ratty too. And one day I called the bot stupid and it turned out not to be. Oops! At the end of the day though, I understand your frustration. Regardless of whether they are freebies or not, they were promised. I hate to say though that if it is an issue, they will probably have to manually add as the Fix list (design studio not King care) is rated depending on importance and it might not be as soon as we like, based on other games.

Have a good day

All comments

Hi Cat,

I am sorry that you have not yet had a reply. I think you must have been emailing the team rather than writing on here as I see this is your first post.

Can you tell me which device/OS you are using and I can get you the troubleshooting links.

Also was it within the main game or a mini game?

Now I'm coming up on 691. Another gift box is next. I just did the chocolate which I HATE, I would have gotten through quicker of I had my BOOSTERS. I still haven't heard from anyone. and the game or anyone from the game hasn't given me my loss gifts.

Hi Cat,

I'm sorry that I don't pass as a human, I cannot have had my coffee when you saw my post

Unfortunately for some reason when someone answers as a comment, we don't get the notification. I assume you are playing on the windows 10 app for which the troubleshooting is here. Until you wrote an answer rather than a comment it wasn't showing.

Had I realised you had replied, I would have also warned you there will be a little wait as a lot of the King care team were on leave due to the Easter Holidays. There is only a skeleton staff ever around at Weekends anyway. I may look inhuman in my replies, but I am actually a official forum helper. Volunteer, which is good because I don't stick to office hours and was here from around lunchtime until 2am this morning. I am also only a player. So I can give links and suggest things and if that doesn't work, add it to the long list of issues we need to pass on to Cez the moderator. She will see it when she gets in the office tomorrow, but it might be a couple of days before you get a response from her.

As to the avatar, you need to go to the top of the screen, click on the avatar up there, it will open your profile, and there will be a little x on the picture, do that then chose another one. Its automatically generated unless changed and will be different to the Kingdom.

Try the troubleshooting, but unless I hear otherwise, I will add this to the pile of things for Cez to check into. She can actually check your game account and see if there is a problem.

Have a nice day

P.S. I hate chocolate too! It made me quit, I don't like quitting but that really got me mad so I moved to another game lol.

Thanks Cat, I checked back just in case or it wouldn't have shown you again. Could you do me a huge favour and write in the box where it says answer this question, rather than the comment under mine...as stupidly that's where the notifications die. I suspect that's why so many miss comments as moderators comment there too but nobody gets notified lol. I don't want to miss any more posts

I wonder if the care team are all away? Are you sure if was definitely a King team thing? The only reason I ask that is a long time ago they used to have the ability to live chat on here. But it was only office hours and I know that this office isn't based in England when it says Europe, but more actual Europe. There are some floaters that float in here and also the Paradise bay forum but we have a small team we work with and report to so I wouldn't have a clue how to get on to them.

I have definitely added you to the list. If you haven't heard anything back by Wednesday night, post in the big box again so I get notified, and I will give her a nudge. I don't know what else she does for King that isn't King care, but she is going to need a loooooootttttt of coffee on Tuesday lol. She is pretty good though

And yes computer bots! I used to get them a lot when I emailed paradise bay support. I used to get quite ratty too. And one day I called the bot stupid and it turned out not to be. Oops! At the end of the day though, I understand your frustration. Regardless of whether they are freebies or not, they were promised. I hate to say though that if it is an issue, they will probably have to manually add as the Fix list (design studio not King care) is rated depending on importance and it might not be as soon as we like, based on other games.

Have a good day

Hey you're a cat again! Much better

I hope you get this since I hit the box you ask for. I upgrade, but I none of my boosters. But I did get my time. it's weird.

Its almost like its been programmed wrong, in which case it either needs ammending to show the correct offer, or changing so you do get it.

Why is it saying it solved and my answers are missing after I check the "Answer the question" box? The troubleshooting didn't work.

Hi Cat,

Can you add a screenshot of the pin? I googled but got nowhere so I am going to ask one of the other superstars I know they seem to add things as a testing feature, but never explain what they are to anyone lol.

Just letting you know. I'm at 697. There is a gift box. Didn't get my boosters. Now they owe me 7 lollipops. Just putting it out there so they can see.

Hi Cat,
I am sorry that you have not yet had a reply. I think you must have been emailing the team rather than writing on here as I see this is your first post.
Can you tell me which device/OS you are using and I can get you the troubleshooting links.
Also was it within the main game or a mini game?

The main game. And I download it on my computer. NOT on Facebook. I just passed another gift box. I Still haven't received my gifts. No boosters. this is now 5 the game owes me. Why can't I get a human to take care of the situation?

Hi Cat,
I am sorry that you have not yet had a reply. I think you must have been emailing the team rather than writing on here as I see this is your first post.
Can you tell me which device/OS you are using and I can get you the troubleshooting links.
Also was it within the main game or a mini game?

Also I notice my Avatar is a pig here. When I use a Cat. That is strange.

Hi Cat,
I am sorry that you have not yet had a reply. I think you must have been emailing the team rather than writing on here as I see this is your first post.
Can you tell me which device/OS you are using and I can get you the troubleshooting links.
Also was it within the main game or a mini game?

I'm on 687. It had a gift box. I received no gifts.

I can see the comments, you have to maximise them. I cannot mark it as solved, but people have been saying its doing it itself. I know there is an in your face button that says did this person help or something similar so I wondered if people clicked it thinking it might "like" their post or something. But don't worry, you are defo on the list for her

You are actually not the only one its happening to, I think there were about 3/4 others

P.S. I hate chocolate too! It made me quit, I don't like quitting but that really got me mad so I moved to another game lol.

Hahhahaahah!!!! You made me laugh! I 'm sorry I was so short. But I kept getting computers. I updated my computer. But I still haven't got all the boosters that I lost. I really need those 6 lollipops, fishes, 6 times, and 6 color boosters. I've now passed 691 which was another gift.I got 30 minute time but no lollipop. No boosters, nothing. I went to a site where they said they can talk to you 24/7, I got no one. It's so frustrating!

Its almost like its been programmed wrong, in which case it either needs ammending to show the correct offer, or changing so you do get it.

I want my lollipops. Especially if I come across the chocolate because it so brutal.

Its almost like its been programmed wrong, in which case it either needs ammending to show the correct offer, or changing so you do get it.

I forgot to ask you. What is the gold pin and what does it do? I got many of them.

Its almost like its been programmed wrong, in which case it either needs ammending to show the correct offer, or changing so you do get it.

Oh it is!! *shudders* It was almost enough to put me off in real life. So I quit before it got that far

I'm not the only one? Oh dear. :-( I got on today. Stuck on the jam. But I'll still take that, anything but the chocolate! I still haven't received the 6 boosters. However, I won 2 lollipops by collecting certain candies. I did get them. Thank you for your patience. :-)

extra lives
I play my five levels, it shows I will get five extra when it goes fishing. And them it only gives me 1 extra lives life.
I logged in using Facebook
when I did login using facebook I ve lost my 24 hours boosters
The bubblegum troll is casuing trouble
it’s genuinely annoying me how i keep failing these levels because i cant use any gold bars fix this!!!!!!!!!!!!!
Why I can't edit my profile?
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
what is the highest level achieved in candy crush soda saga?
i am at level 10300. is there anyone higher than me?

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