Help help help

CordeliaSimamane

My candy crush soda as well is gone back to zero i was on level 267 and i can send a screenshot to prove it. I just signed into facebook and everything vanished . please helphelp help . i dont know what to do . my heart is broken 

Lady_Choo

Hi CordeliaSimamane, 

Please don't panic. 

Firstly Were you previously logged into Facebook with the account you are using now?

Were you previously connected to the Kingdom? If you were signed into the Kingdom it is possible to sync your progress with Facebook

https://care.king.com/en/blog/article/remember-to-connect-to-kingdom-1

If you weren't then let me know and I can pass you over to the moderator

CordeliaSimamane

I wasn't unfortunately. Thanks 

QueenB

Thanks for picking this up Chicken Slayer, I'll take if from here  

I will need you to pass the first level CordeliaSimamane and connect the game to either Facebook or Kingdom and reply back to my private message with the email address that you've used so I can locate your game and restore your progress.

Keep an eye on the envelop and talk to you soon

/QheenB