I have a new iPad and lost all progress

hpm45

I have a new iPad and lost all progress. Was past level 945 and on day 56 of sign on streak. Help!

hpm45

Still no answer. Been trying for two days now. Frustrated. 

Lady_Choo

Sorry hpm45, I have a link to the blog post that shows you how to get your progress back

https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device

hpm45

So, now both devices show me at level 1. Help!

hpm45

Sorry hpm45, I have a link to the blog post that shows you how to get your progress back

https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device

Both devices now have me at level one. Ugh!

Lady_Choo

Hi, did you try connecting like it showed you in the link I have given you?

hpm45

Hi, did you try connecting like it showed you in the link I have given you?

Yes, but it went backwards. Instead of transferring my levels to the new iPad it transferred the level 1 to the old

hpm45

Hi, did you try connecting like it showed you in the link I have given you?

Any way to fix this?

hpm45

Hi, did you try connecting like it showed you in the link I have given you?

Please

hpm45

Chicken Slayer — any new ideas?

Lady_Choo

Sorry! The site doesn't notify me when people comment under posts as opposed to new answers. I think the best thing to do is pass you over to the moderator, I will add it to her list for tomorrow to check. I know she can manually move you on if its not connected properly. But she will have to send you a pm through King care as it will involve account details. 

I am so sorry I didn't see this until earlier but don't worry, one way or the other we will sort you out