My game progress and all my boosters are gone.??

Ashleey

I was on level 607 with 50 gold bars 3 of each boosters 6 switchalitious and 3 bottle plops and 4 of the stripped bottle pops when my tablet crashed and deleted everything. When I logged into Facebook to try and recover my game I was on level 545 and no boosters and only 5 gold bars.... Please help. This makes me so sad. 

Lady_Choo

Hi Ashleey, 

I have a link that explains why boosters vanish, and its the same when apps crash too

https://care.king.com/en/alphabetty-saga/superstar-information-post-why-do-boosters-vanish-from-my-app

Unfortunately it sounds like the game had a problem and therefore didn't save your progress. Can you open the game on a computer browser and see what level it puts you at?

Try this troubleshooting too

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201540810

With the Gold bars though its a little different. I am going to pass this on to a moderator who can check your account to see where the gold bars have gone.

She is in the office again tomorrow so she will see it then

Cezdiamond

Thanks @Chicken Slayer 

@AshleeyWelcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen.

As soon as you get back to me we can get this sorted :-)

Have a sweet week!