not receiving free plays in candy crush saga

Dawn_Michelle

The past three or four times I’ve received 1 and 2 hour free plays but never received them.  I’m coming up to another one and don’t want lose that one too.

Lady_Choo

Hi Dawn, unfortunately its a known issue at the moment. Please see this article

https://care.king.com/en/candy-crush-soda-saga/are-you-not-getting-the-free-time-you-have-been-awarded