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The past three or four times I’ve received 1 and 2 hour free plays but never received them. I’m coming up to another one and don’t want lose that one too.
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Hi Dawn, unfortunately its a known issue at the moment. Please see this article
https://care.king.com/en/candy-crush-soda-saga/are-you-not-getting-the-free-time-you-have-been-awarded
